These website terms of condition (“Terms of Use”) are an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000, and rules made thereunder, and the amended provisions of electronic documents/records in various statutes as amended by the Information Technology Act, 2000. These Terms of Use do not require any physical, electronic, or digital signature.

These Terms of Use are a legally binding document between the user and The handkraft (both terms defined below). These Terms of Use will be effective upon your acceptance of the same (directly or indirectly in electronic form or by means of an electronic record) and will govern the relationship between user and The Handkraft for the use of the website (defined below).

This document is published and shall be construed in accordance with the provisions of rule 3 (1) of the information technology (Intermediaries Guidelines) Rules, 2011, under the Information Technology Act, 2000, that require publishing the rules and regulations, privacy policy, and user agreement for access or usage of the website.

1. Definitions

• The Handkraft / We / Us – The proprietorship having its registered office at Gokul Vihar, Plot No. 81/82, 3 Tower, Madanganj-Kishangarh, Ajmer, Rajasthan, India – 305801.
• User / You / Your – Any individual or entity accessing or using this Website.
• Website – www.thehandkraft.in and any future domain or subdomain.

2. Eligibility

• You must be at least 18 years old to use this Website.
• If under 18, you may use the Website only with the involvement of a parent/guardian.
• Services are not available to users suspended or banned by The Handkraft.

3. Access & Use

You are granted limited access to use the Website subject to these Terms. You agree not to:

• Use the Website for unlawful, fraudulent, or harmful purposes.
• Misrepresent your identity or provide false information.
• Attempt unauthorized access to systems or interfere with Website security.
• Upload or share harmful, obscene, defamatory, or infringing content.
• Violate any applicable laws while using the Website.

4. Orders & Payments

• All orders placed are subject to acceptance by The Handkraft.
• Prices and availability are subject to change without notice.
• Payment must be made using valid payment methods lawfully owned by you.
• All applicable taxes, duties, and import charges are your responsibility.
• Once placed, orders cannot be cancelled or refunded.

5. Delivery

• Products are shipped to the address provided at checkout.
• Delivery claims (non-receipt or issues) must be reported within 5 days of the tracking status delivery update.
• Multiple items purchased in one order will be delivered to one address unless separate transactions are made.

6. Intellectual Property

• All content on this Website, including text, images, graphics, design, and logos, is the exclusive property of The Handkraft.
• You may use the Website and its content only for personal, non-commercial purposes.
• Any unauthorized use, reproduction, or distribution of Website content is strictly prohibited.

7. User Account & Security

• You are responsible for maintaining the confidentiality of your account and password.
• Notify The Handkraft immediately in case of unauthorized access or use.
• The Handkraft may suspend or terminate your account for violation of these Terms.

8. Disclaimer

• All products and services are provided on an “as is” basis.
• The Handkraft makes no warranties regarding accuracy, quality, or fitness for a particular purpose.
• We are not liable for system downtime, technical errors, or third-party failures (such as courier, payment gateways).

9. Limitation of Liability

• To the maximum extent permitted by law, The Handkraft’s liability shall not exceed ₹100 INR or the amount you paid for the specific order in question.
• The Handkraft is not responsible for indirect, incidental, or consequential damages.

10. Termination

We reserve the right to suspend or terminate your access if you violate these Terms or misuse the Website.

11. Governing Law & Jurisdiction

These Terms are governed by Indian law. Any disputes will be subject to the exclusive jurisdiction of the courts at Kishangarh, Rajasthan, India.

12. Grievance Officer

In accordance with the Information Technology Act, 2000, and Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer details are:

Mrs. Dolly Jain
Designation: CEO
Phone: +91 63780 91556
Email: thekrafthand@gmail.com
Working Hours: Mon – Sat, 10:00 AM – 6:00 PM (IST)

© Copyright The Handkraft 2022